Understanding Our Sales & Returns Policy
Your Guide to Hassle-Free Shopping at WE SHOP
Discover everything you need to know about our sales and returns policy to ensure a smooth and satisfying shopping experience.
Sales & Returns Policy Overview
Comprehensive Sales & Returns Information
At WE SHOP, we strive to provide our customers with the best shopping experience. Our products come with a standard 1-year warranty covering manufacturing defects. You can return any item within 14 days of purchase, provided it is in its original condition and packaging. Please note that certain items may be subject to restocking fees. For more details, refer to our detailed policy below.
Thank you for shopping at WE SHOP. We hope you are satisfied with your purchase. However, if you are not entirely happy, we are here to help. Please carefully read our return policy below.
Return Conditions
Return Eligibility
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
- Gift cards.
- Downloadable software products.
- Sale or clearance items.
Return Process
Initiating a Return
Contact our customer service at contact@wejustforyou.com with your order number and the reason for the return. Once your return is approved, we will provide you with a return label and instructions on where to send your product.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or incorrect item).
Refunds
Refund Procedure
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Sale Items
Sale items are refundable, but only at the original purchase price.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at contact@wejustforyou.com.
Shipping
Returning Items
To return a product, you should mail it to the following address: contact@wejustforyou.com
Right to Cancel
Cancellation Conditions
You have the right to cancel your order without giving any reason within 14 days from the date you received the products.
To exercise this right, you must inform us of your decision by contacting us at contact@wejustforyou.com or by filling out the cancellation form available on our website.
Effects of Cancellation
If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Defective or Non-Conforming Products
If you receive a defective or non-conforming product, please contact us immediately at contact@wejustforyou.com with the details of the product and the defect.
We will inspect the product, and if we confirm the defect, we will offer either a replacement or a full refund, including shipping costs.
Contact Us
If you have any questions about our return policy, please contact us:
Frequently Asked Questions
Find answers to the most common questions about our sales and returns policy.
What is the return period for purchases?
You can return any item within 14 days of purchase, provided it is in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. They will guide you through the process.
Is there a restocking fee for returns?
Some items may be subject to a restocking fee. Please refer to the specific product’s return policy for more details.
What does the warranty cover?
Our standard 1-year warranty covers manufacturing defects. It does not cover damage caused by misuse or normal wear and tear.
How do I make a warranty claim?
To make a warranty claim, contact our customer service team with your order details and a description of the issue. They will assist you with the next steps.
How long does it take to process a return?
We aim to process returns within 5-7 business days of receiving the item. Refunds will be issued to the original payment method.
Get in Touch with Us
Phone
For any questions regarding our sales and returns policy, please call us at +1305 600 0540
Address
WE SHOP Headquarters
5830 E 2ND ST, STE 7000
CASPER Wyoming 82609